User Manual: Logging Support Issues

EmployeeConnect uses an online issue tracking system to help out clientele with any questions, issues, or bugs they may experience, which we call ECNET. To ensure we maintain a high level of service for all of our clients, we ask that all issues or questions are lodged through ECNET, rather than emailing or calling individual consultants directly.

You should receive your ECNET login credentials upon going live with EmployeeConnect. If you did not receive your login credentials or wish for additional people in your organisation to have access to ECNET, please call us on 02 8288 8000 and we can assist.

You can log in to ECNET by clicking here. You can also read or watch a detailed guide on how to use the system.

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