There could be a number of reasons that workflow has gone to an unexpected person.
- View the Employee Managers report for the affected employee. The report is available on the Human resources menu and the User Administration section of the System Management menu. The report displays how the system is identifying what information to use to resolve who the approval and other managers of the employee are. Help in reading this report is available at the bottom of the report.
- Ensure that the person you think the workflow should have gone to does not have their workflow delegated to someone else. If the person has forgotten to take off the redirection, inform them or change the redirection through the Task delegation report within the System Management menu.
- If the workflow has gone to a person that has been set as an employee’s manager that should not, check that the position assignments of both employee and supposed manager are correct by going to the Employees by positions report within the Jobs & Positions section of the Human Resources menu. If these are correct, check that the position itself is set up correctly with the right reporting position by going to the Positions report within the Jobs & Positions section of the Human Resources menu.
- If the workflow has gone to an incorrect person who is defined by a company role (eg OHS administrator), check that the correct userid is entered for that role by going to Workflow roles report within the Configuration section of the System Management menu.
- If the workflow process itself is unexpected, check that there have been no workflow process overrides put in place by going to the Process configuration report within the Configuration section of the System Management menu.
Once one of these underlying problems have been rectified, resubmit the workflow by going to the Resubmit workflow link within the Audit section of the System Management menu. This will start the workflow again using the new information.